I spent some of my working life as a civil servant (could be quite uncivil at times) Did you get Maundy Thusday off? No idea why but we did!
Well it looks as though they're still playing "silly beggars". I ordered a Will on 9 January. Queried it's non-appearance on 10 February. Received the "Delivery Notice" on 17 February - the standard "you didn't give the correct details, you need to re-order" letter. Complained. Received an apology on 19 February - "we are arranging to send correct requested copy". No more e-mails. Just happened to log into the "Find A Will" site yesterday (29 February) ... and there in "My Wills" it tells me I have a Will delivered 19 February, first downloaded 19 February, available until 21 March. What on earth? And there it is - the Will I wanted. Moral of this story: Keep a record of what you've ordered, and keep checking the site. Jane
Their emailing system is a little hit and miss, sometimes I get a notification whereas other times I only discover it has arrived by going into my orders. As you say