Ancestry again!

Discussion in 'General Chatter' started by Sis, Apr 7, 2019.

  1. Sis

    Sis Rootles out resources!

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    Do anyone else have problems with Ancestry UK sometimes throwing you over to Ancestry.com when searching and then you have to sign in again? They are trying to tell me (twice) it's my browser which Chrome and to check my JavaScript is enabled - it is, and to clear my cache which I always do when having problems. It's doing my head in, so if any computer savvie person can help I would be eternally grateful.:headbang::headbang::headbang::headbang:
     
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  2. Flook

    Flook A True Gentleman

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    All the time...I'm just resigned to it happening (very zen!).
     
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  3. Sis

    Sis Rootles out resources!

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    Thank you Flook. It's very difficult for me to be zen like at the moment!, but maybe I'll just have to learn.:)
     
  4. Flook

    Flook A True Gentleman

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    ;)
     
  5. arthurk

    arthurk Well-Known Member

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    Sometimes you can sort it by just going back and trying again, but you can also try changing the URL in the address bar from .com to .co.uk

    You can also log in at both .co.uk and .com sites (same log-in), then you don't notice so much if you're on the wrong site - except when you want to return to your personalised home page.
     
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  6. GrannyBarb

    GrannyBarb Custodian of the Family Accounts

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    I don't have a paid membership at the moment. There should be a preference setting in Ancestry - but I can't see it without logging in.

    You might also try to clear cookies. In Chrome you can drill down in the Settings --> Advanced --> Privacy --> Content Settings --> Cookies and go from there.

    Good luck. I'll have a Zen thought for you! :)
     
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  7. mugwortismy cat

    mugwortismy cat Tenacious to the End!

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    Yep, me too
     
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  8. Bay Horse

    Bay Horse Can be a bit of a dark horse

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    It's been happening to me for a long time. It frequently tells me my tree is private and to contact myself.

    Usually refreshing with the reload button when I get the .com site come up and then trying the link again quickly sorts it.
     
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  9. MollyMay

    MollyMay Knows where to find the answers!

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    My cousin and I have been moaning to each other for weeks about being shoved onto the .com site and all things US. We have tried all the normal clearing caches etc. nothing seems to do the trick. I had an update recently and thought that might cure it - no such luck. I do have a quick link which I sue to switch back again, but it does drive you mad:mad:
     
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  10. Half Hour

    Half Hour Well-Known Member

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    Happens to me a lot as well.. I also hate when searching for example someone in Canada it gives me everyone in a place in England with the same name, even though I am on the Ontario births page or similar. Once you specify what country you want it should oblige. :oops:
     
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  11. Sis

    Sis Rootles out resources!

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    Thank you good people. I will just have to learn how to zen. ;)
     
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  12. Dogsday

    Dogsday Well-Known Member

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    I have trouble with Chrome but it's with images being broken, I've tried all the fixes but no joy, you shouldn't have trouble with the Ancestry site when you think what their subscription charges are.
    BTW what is Zen?
     
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  13. mugwortismy cat

    mugwortismy cat Tenacious to the End!

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    1) A mental discipline resulting in detachment
    2) the computer on the Liberator
     
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  14. Bay Horse

    Bay Horse Can be a bit of a dark horse

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    I'd forgotten that Zen.
     
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  15. Auburn

    Auburn Well-Known Member

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    But I bet you haven't forgotten Servalan!
     
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  16. Dogsday

    Dogsday Well-Known Member

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    I can get detached without discipline :D
     
  17. dizzyme

    dizzyme Well-Known Member

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    They are adding new beta tools at the moment so it seems things aren't as good as they should be.... :headbang:
     
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  18. Bay Horse

    Bay Horse Can be a bit of a dark horse

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    Ancestry switching to .com from .uk has been happening with me for months.

    FMP was hard work yesterday. I had a few hours of almost constant 'Oops!' messages and then gave up and closed down, as the baptisms I needed to read through weren't available on Ancestry.
     
  19. Sis

    Sis Rootles out resources!

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    FMP's excuse on Facebook was it was because they were loading a heap of new records! Really!
     
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