GRO keep checking

Discussion in 'General Chatter' started by Sandiep, Sep 10, 2019.

  1. Sandiep

    Sandiep Successfully Supports Searches!

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    if you have ordered PDF certificates from GRO just make sure you keep the ref no and after few days check because this is 2nd time I haven't had a notification and having misfiled!! my email ref which took a while to find when I checked they had been there 5 days :mad:
     
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  2. Bay Horse

    Bay Horse Can be a bit of a dark horse

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    I don't get delivery notifications as my original email doesn't work and I haven't got round to registering a second account. :headbang: They send all other mail to my existing one.

    PDFs are coming through quite quickly at the moment; I was surprised.
     
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  3. Chimp

    Chimp Moderator & Cheeky Human IMP Staff Member

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    I must admit I've had them delivered without any email to say so.
     
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  4. Half Hour

    Half Hour Well-Known Member

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    They have this message today for those of you who are up when I am sleeping!

     
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  5. Daft Bat

    Daft Bat Administrator. Chief cook & bottle washer! Staff Member

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    Had an email today from them to say that a certificate that I ordered on 6th September is now available. Just 5 days turnaround! Well impressed. :D
     
  6. Sandiep

    Sandiep Successfully Supports Searches!

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    Oh my egg on my face!

    a couple of months ago I changed email provider and I did inform GRO and when I order they sent confirmation to my new account,
    I can still access my old one and look regularly and hadn't looked at spam till today and there sat my 3 email PDF certificates.
    Apparently you have to make new accounts when you change if you want them to send certificates to the new email!:confused::nailbiting:
     
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  7. Bay Horse

    Bay Horse Can be a bit of a dark horse

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    Yes, that's what I was referring to above. Yet order details, payment etc all come through to the new email address.
     
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  8. Half Hour

    Half Hour Well-Known Member

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    Maybe they will fix that tomorrow morning! If not, it's good to know to check with them..
     
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  9. Bay Horse

    Bay Horse Can be a bit of a dark horse

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    It actually states on their website that delivery notifications will be sent to the email addy that was used to sign up for an account and that if you can no longer access that address then to make a new account.

    I daresay I will re-register at some point but for now I'd rather have my order history to hand than start a new account. And I never wait for delivery notification anyway - more reliable to check your order status on-site. :rolleyes:
     
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  10. Bay Horse

    Bay Horse Can be a bit of a dark horse

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    The GRO site has changed colour. :sceptical:

    More emphasis on 'HM Passport Office' on the heading now.
     
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  11. Ma-dotcom

    Ma-dotcom A Bonza Little Digger!

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    I got quite a shock when I popped in there a few minutes ago. All okay tho' same as it was only looks different. :)
     
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  12. Sis

    Sis Rootles out resources!

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    I like the new look, easier for my old eyes to see.:D
     
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  13. Bay Horse

    Bay Horse Can be a bit of a dark horse

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    I've got used to it. :D
     

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