Website under maintenance

Discussion in 'Wills & Probate' started by ColinA, Jan 24, 2022.

  1. ColinA

    ColinA Well-Known Member

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    https://probatesearch.service.gov.uk/#wills
    That's this week's project delayed then! :(
     
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  2. Bay Horse

    Bay Horse Can be a bit of a dark horse

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    Gahhh.

    Thanks Colin.
     
  3. Daft Bat

    Daft Bat Administrator. Chief cook & bottle washer! Staff Member

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    Drat.

    "Service will be resumed on Friday 28th January."
     
  4. Sue036

    Sue036 Well-Known Member

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    Drat, I was expecting a will to be delivered on Monday and to be able to order another one. :( Oh well, it's not as though I'm short of things to do. :cool:
     
  5. patten-walsh

    patten-walsh Well-Known Member

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    Now showing due to be back on 31st Jan
     
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  6. ColinA

    ColinA Well-Known Member

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    Perhaps they are waiting for Sue Grey's report to be published! ;)
     
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  7. Daft Bat

    Daft Bat Administrator. Chief cook & bottle washer! Staff Member

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    Now put back to 9:00am on Friday 4th February. :mad:
     
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  8. Chimp

    Chimp Moderator & Cheeky Human IMP Staff Member

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    Not able to order, but if you have FMP or Ancestry they have cached records of the England & Wales Government Probate Death Index 1858-2019.

    I mainly use them to look up addresses and death dates.
     
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  9. ColinA

    ColinA Well-Known Member

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    The site is back up but blowed if I can get any results [even for wills I know about] and logging in tells me my account is not found. Feedback sent. Teething troubles I hope.
     
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  10. patten-walsh

    patten-walsh Well-Known Member

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  11. patten-walsh

    patten-walsh Well-Known Member

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    Now has the
    "Service is down for essential maintenance.
    We will be back online shortly."
     
  12. Sue036

    Sue036 Well-Known Member

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    :(
     
  13. GJH

    GJH Well-Known Member

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    When I tried it yesterday it was slower than a snail on tranquilisers - and returned no results for a probate I have seen on the register previously.
    Obviously another project outsourced to a company that doesn't know the maning of testing before implementation.
     
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  14. Genie1

    Genie1 Well-Known Member

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    It says that you can search for a probate record by post.
    Not a lot of use if you haven't the details.
     
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  15. patten-walsh

    patten-walsh Well-Known Member

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    Received email today

    "Dear Customer

    Thank you for your feedback. Due to unforeseen circumstances the resumption of the online service has been delayed.
    The website landing page will be updated shortly with additional information.

    We apologise for any inconvenience created.

    Kind regards

    HMCTS Wills Helpdesk"
     
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  16. Daft Bat

    Daft Bat Administrator. Chief cook & bottle washer! Staff Member

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    Just seen their new beta search page. Looked for the wills of my grandparents, of which I have copies, only to get the response "no trace". :rolleyes:

    If it ain't broke, don't fix it.....

    I will have other delves tomorrow when I'm back on the laptop...
     
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  17. patten-walsh

    patten-walsh Well-Known Member

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    So I can get back on there again and search but only after changing my password because it didn't now meet the criteria because it didn't contain "a special character" ie the usual# or $ or whatever you like to put.
    So now have let them know that they have not put the "My Wills" button on there so when they email you to say that a will is ready for download then you won't be able to get it.
    Had to remind them of their wording in the help pages
    " You will get an email when it is ready to download. You will then be able to log in to the system and go to “My Wills” and save each available item to your computer. After you have logged in, the copy will be available for 31 days, so make sure that you save it before then."
     
  18. GJH

    GJH Well-Known Member

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    Still not working.
    I tried the search I attempted the other day with the result "0 document pages returned".
    The Probate Calendar, which I can access through the "A" subscription site, shows me that there were three probates matching my search criteria.

    I've sent them another email with the evidence and asked "Please cut your - and customer - losses and revert to the old, working system until you have tested the new one properly and ensured that it is working."
     
  19. Daft Bat

    Daft Bat Administrator. Chief cook & bottle washer! Staff Member

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    @GJH I am having exactly the same problems.

    They will have a full and frank response via their feedback button later today. :sceptical:
     
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  20. Daft Bat

    Daft Bat Administrator. Chief cook & bottle washer! Staff Member

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    Oh for goodness sake! The following is now popping up when I try to log into it. Another thing to add to my list...

    upload_2022-2-8_9-29-59.png
     

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